FAQ's

If you're looking for a Caring and Experienced Automotive Repair Shop we invite you to learn more about The Care Shop!

Thank you for considering The Care Shop for automotive repair and maintenance. To learn more about The Care Shop and to answer many of your questions in choosing a shop please consider the following.

Are you AAA Approved?

Yes, we are! Being an AAA Approved Auto Repair facility means that they have thoroughly inspected our business and are comfortable referring AAA Members to our shop for repairs.

Then, they do what you couldn't normally do. They ask us for 100's of our actual customer invoices to inspect. Then, they survey our customers to find out how well we cared for them. Then AAA asks our customers if we did the work right, did it on time, if they were happy with our service, and more. This should assure you that you are in good hands.

What services do you offer?

We do it all, bumper to bumper, from factory recommended maintenance services all the way to major repairs, including smog testing and repairs, brakes, tune-ups and air conditioning service. We have the expertise to complete the job with expert workmanship — and a smile.

Visit our Services page to learn more!

How can I expect to be treated?

This is the area where we get the most compliments. We are friendly people that truly care about you and your car.

We are easy to get along with and we don't talk down to you. When you want it, we educate you on our service so you understand it well. We don't try to confuse you with technical lingo either.

We truly want you to be in our family of customers. We want you to feel great about doing business with us so that you will come back and tell your friends and relatives about The Care Shop.

How do your prices compare?

We believe in affordable auto repair, but we don't believe in cutting corners!

To do the job right, we must hire quality, competent staff that has the experience and know-how to service your vehicle properly the first time. Then, we must equip them with current tools, equipment and manufacturer resources to allow them to service your cars. And finally, we must choose the right parts for your vehicle.

Being a factory minded auto care center helps us to make sure we get the very best parts for the job. Original Equipment Service (OES) is one of our main sources of replacement parts for your vehicle.

We choose the right part that gives you reliability and peace of mind. You can be assured that we won't cut corners (as some shops may) in choosing the parts for your repairs and maintenance. We know from experience that would only bring you problems.

Generally, our customers tell us we save them money compared to the dealerships.

How long have you been in business?

We have been in business since 1996 and have created a very loyal customer base through providing expert care for our customers’ vehicles. Many of our customers have been with us for more than a decade.

Over the years we have tried to keep a smaller, more personal approach the hallmark of our business. We have grown in our capabilities, but we've not grown too big to provide you the service you deserve.

Over 12 years ago we became an AAA Approved Auto Repair shop too. This means AAA has thoroughly inspected our facility and gives us a big thumbs up. When it comes to investigating us, AAA has done the hard work for you.

What kind of quality can I expect?

Expert workmanship is the cornerstone of our business. The proof is in our outstanding ratings with the AAA, the Bureau of Automotive Repair, and what our customers are saying about their experience with The Care Shop.

Our technicians have either an ASE Master or ASE Certified designation. These certifications are earned through continual training and skills assessments by the ASE (the Institute for Automotive Excellence).

High quality standards, expert workmanship along with personal care and attention to detail have become the hallmarks of our growth. And with over 36 years of experience in the industry you get the wisdom of over three decades, and we offer a 3yr-36k mile warranty.

call us to learn more

Hours: Mon-Fri 8am-7pm

909.364.0444

get a quote now!

AAA Approved, ASE Master Technicians, 19 Years in Business, over 36 years of experience, a Super Clean Shop and Friendly People are just a few of the reasons you should consider giving us a try.

 

Free Local Shuttle

Just show up for your appointment and we'll take you to your home or office and pick you up when we're finished.

Friendly Service

Our genuine desire to serve our customers and care for their specific needs sets us apart from the norm.

100% Satisfaction

We consistently achieve 100% satisfaction rating from AAA surveys by providing great service for our customers.

what others say about

the care shop

"Best shop in Chino!!! Friendly, affordable, and very knowledgeable. And most of all, they were honest, and didn't hose me on any costs. Definitely coming back whenever my car needs the service!"
Grishnakov S.
"Very professional, thorough and accommodating, esp. if I'm running late for my appointment with them. Mark takes time to explain everything and suggests ways to avoid unnecessary expense--I appreciate these a lot."
Brad J.
"Awesome Service! Been coming to the Care Shop for a few years. They always do great work at reasonable prices. Very honest when needing repairs, never try to sell you more than you need. Mark & Rose are really nice people and have great customer service skills."
Roger M.
"Mark & Rose & co. are just the best in taking care of my car. Mark takes the time to explain what they do, the mechanical aspect, and give me the lowdown if I need to be worried or not. And their prices are reasonable for the through attention they give to my car."
James S.
"My '05 Honda had a bad vibration under acceleration. Mark narrowed it down to ether the transmission or a half shaft. He was reluctant to fix both because of the cost I would incurre. I feel other mechanics wouldn't care and charge me for the biggest profit. Mark replaced the half shaft and problem solved."
Federico C.
"Always Professional and reasonable. The staff at the Care Shop always answer my questions and are extremely fair in providing my professional service at a reasonable rate."
Bob E.
"The Top Shop. A clean organized shop is a pretty good indicator of the operation. Honest, great communication, excellent work, on-time completion of work as promised and most of all, reasonable $$$."
Loren R.
"Always great service! The Care Shop always provides just what I need in a timely manner. The shop staff and the office staff (Mark and Rose) are great people and fun to be associated with."
Ray K.
"This place did a great job on my old truck. The recommended services were done at a reasonable price and the truck was done when promised. They pickup the phone when you call and have excellent customer service."
Craig B.
"Quality and Honesty exemplified. I find them extremely honest, they diagnosed a problem they thought it was, and then the next morning called me back saying they woke up early and thought about it and it was actually a less pricey issue to fix. I appreciated this because it was a tricky issue, and the initial one would have been costlier, so he was extremely honest. I've recommended them to many people so far."
Irene B.

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